Refund policy

 Custom & Made‑to‑Order Items

• All custom, personalized or specially sourced pieces are final sale and non‑refundable once design is approved, materials purchased, or production begins.

• Deposits are non‑refundable once work starts, materials are sourced, or production is scheduled.

• Cancellations may be considered on a case‑by‑case basis before work begins; after that, the customer may be responsible for incurred costs (design, materials, labor, supplier fees).